Question 1

Do I need to pay when I book?

Accepted Answer

Yes. Full payment is required at the time of booking to secure your spot. If payment is not made in advance, you’re welcome to pay on arrival, subject to availability.

Question 2

What happens if I cancel last minute or don’t show up?

Accepted Answer

Any cancellation or change within 24 hours of your session is fully charged. Missed classes and no-shows are non-refundable and non-transferable.

Question 3

Can I get a refund?

Accepted Answer

Umoja does not issue cash refunds. You may receive a voucher of equal value, depending on the situation. Vouchers can be used for services or juice bar items.

Question 4

What if Umoja cancels a session?

Accepted Answer

If we cancel or postpone a session, your payment will be credited or transferred to another session of your choice.

Question 5

Can I arrive late to class?

Accepted Answer

We encourage punctuality. Depending on the nature of the class and facilitator discretion, you may not be allowed to join if you arrive late.

Question 6

What if I’m paying at the door?

Accepted Answer

You're welcome to do that if there are spots available. Sometimes classes are cancelled, so make sure you reach out first to make sure the class is happening.

Question 7

Do I need to inform Umoja of my health status?

Accepted Answer

Yes. You’re responsible for notifying us of any health conditions that may affect your participation in classes, therapies, or events.

Question 8

Is participation at Umoja at my own risk?

Accepted Answer

Yes. By booking any service or treatment at Umoja, you agree to participate at your own risk and release our staff and practitioners from liability.

Schedule & Events

Here you’ll find our weekly schedule of classes, workshops, and events.
Contact us directly to book your spot.

Ready to begin? Browse the calendar below and discover what calls you.

Frequently Asked Questions (FAQ)

Do I need to pay when I book?

What happens if I cancel last minute or don’t show up?

Can I get a refund?

What if Umoja cancels a session?

Can I arrive late to class?

What if I’m paying at the door?

Do I need to inform Umoja of my health status?

Is participation at Umoja at my own risk?

Socials

The Sanctuary

Join

Schedule & Events

Here you’ll find our weekly schedule of classes, workshops, and events. Contact us directly to book your spot. Ready to begin? Browse the calendar below and discover what calls you.

Frequently Asked Questions (FAQ)

Do I need to pay when I book?

What happens if I cancel last minute or don’t show up?

Can I get a refund?

What if Umoja cancels a session?

Can I arrive late to class?

What if I’m paying at the door?

Do I need to inform Umoja of my health status?

Is participation at Umoja at my own risk?

Here you’ll find our weekly schedule of classes, workshops, and events.
Contact us directly to book your spot.

Ready to begin? Browse the calendar below and discover what calls you.